Values in business
Business as Value: What Truly Creates Business Worth Business is not just about selling products or services. It is about creating, delivering, capturing, and multiplying value over time. 1. Customer Value – Foundation of All Business What Creates Value Problem-solving ability Product or service quality Outcome delivered (results, speed, convenience) Trust and reliability Customer experience Key Metrics Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Retention Rate Repeat Purchase Rate Business Insight: Strong customer value leads to predictable and sustainable revenue. 2. Revenue Quality – Not Just Revenue Value Creators Recurring revenue High-margin offerings Diversified income streams Predictable cash flow Key Metrics Revenue Growth Rate Recurring Revenue Percentage Average Revenue Per User (ARPU) Gross Margin High-quality revenue attracts better investors and higher ...